Terms of Service

Last Updated: 14 March 2026

1.1 Introduction

Welcome to BrainTwo. These Terms of Service ("Terms") govern your access to and use of the BrainTwo platform, including our website at braintwo.ai, all associated services, features, and applications (collectively, the "Service").

BrainTwo is operated by Sugarloaf Consulting Ltd, a company registered in England and Wales (Company No. 15028503), with its registered office at Building 18 Gateway 1000 Whittle Way, Arlington Business Park, Stevenage, Hertfordshire, England, SG1 2FP ("BrainTwo", "we", "us", or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

These Terms incorporate by reference our Privacy Policy, Cookie Policy, Acceptable Use Policy, and Brain Creator Agreement. If you create a Brain on the platform, you are also bound by the Brain Creator Agreement.

1.2 Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email (sent to the address associated with your account) and/or by posting a prominent notice on the Service at least 14 days before the changes take effect. Your continued use of the Service after the changes take effect constitutes your acceptance of the updated Terms.

1.3 Eligibility

You must be at least 16 years of age to use the Service. By using the Service, you represent and warrant that you are at least 16 years old and have the legal capacity to enter into these Terms.

If you are using the Service on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms.

1.4 Account Registration

To access most features of the Service, you must create an account. When you create an account, you agree to:

(a) Provide accurate, current, and complete information during registration; (b) Maintain and promptly update your account information; (c) Maintain the security and confidentiality of your login credentials; (d) Accept responsibility for all activities that occur under your account; (e) Notify us immediately of any unauthorised use of your account.

You may not use another person's name or identity as your username with the intent to impersonate that person, nor may you use a name that infringes any third party's rights.

1.5 The Service

1.5.1 What BrainTwo Does

BrainTwo enables users to create a personal AI brain trained on their professional knowledge and data. Users claim a username, connect data sources, and receive a shareable brain URL (e.g., braintwo.ai/[username]) that others can interact with.

1.5.2 Service Tiers

The Service is available in free and paid tiers:

Free Tier: Users may create a brain from public data sources (including pasted content, file uploads, LinkedIn data exports, YouTube transcripts, blog content, and AI conversation exports). Free tier users receive a public profile, brain URL, and unlimited chat. The free tier is provided at no cost and may remain available indefinitely, though we reserve the right to modify or discontinue free tier features with reasonable notice.

Paid Tier: Users may connect private data sources (including Gmail, Slack, and Google Calendar) for enhanced brain capabilities, including full 25-dimension behavioural profiling, continuous data sync, team sharing, and additional features as described on our pricing page.

1.5.3 AI-Generated Output

You acknowledge and agree that:

(a) Brain responses are generated through artificial intelligence and machine learning processes; (b) Brain responses are not tested, verified, endorsed, or guaranteed by BrainTwo to be accurate, complete, appropriate, or current; (c) You should independently verify any information provided by a Brain before relying on it; (d) Brain responses may occasionally contain inaccuracies, hallucinations, or errors; (e) BrainTwo is not responsible for decisions made or actions taken based on Brain responses.

1.5.4 User-Initiated Brain Creation Only

BrainTwo does not create Brains for individuals who have not signed up and consented to the creation of their Brain. Every Brain on the platform is created by the user it represents (or by an authorised person acting on their behalf with explicit consent).

1.6 Subscriptions and Payments

1.6.1 Paid Services

Certain features of the Service require a paid subscription ("Paid Services"). Current pricing is available at braintwo.ai/pricing.

1.6.2 Billing

We use Stripe, Inc. as our payment processor. By subscribing to Paid Services, you agree to pay all applicable fees and authorise us, through Stripe, to charge your chosen payment method. You also agree to Stripe's terms of service and privacy policy.

1.6.3 Recurring Billing

Paid subscriptions renew automatically at the end of each billing period (monthly or annual, as selected) at the then-current rate, unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings.

1.6.4 Price Changes

We may change subscription prices with at least 30 days' notice. Price changes will take effect at the start of your next billing period following the notice.

1.7 Intellectual Property

1.7.1 BrainTwo's Intellectual Property

The Service, including its design, features, functionality, software, algorithms, prompts, profiling systems, and documentation, is owned by BrainTwo and protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right to use the BrainTwo name, logo, or trademarks without our prior written consent.

1.7.2 Your Content

You retain ownership of all content you provide to the Service ("Your Content"), including text, files, data exports, and other materials you upload or connect. By providing Your Content to BrainTwo, you grant us a worldwide, non-exclusive, royalty-free licence to use, process, store, reproduce, and display Your Content solely for the purposes of:

(a) Providing and operating the Service; (b) Generating and maintaining your Brain; (c) Displaying your public profile and Brain responses to visitors (where you have chosen to make your Brain public); (d) Improving and developing the Service (using aggregated and anonymised data only).

This licence terminates when you delete your account or remove the relevant content, except where we are required by law to retain certain data.

1.7.3 Brain Output

Brain output (the responses generated by your Brain when queried) is derived from Your Content through our AI processing. You retain rights over the output of your Brain insofar as it derives from Your Content. BrainTwo does not claim ownership of Brain output.

1.7.4 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use such feedback without restriction or compensation.

1.8 Your Obligations

You agree not to:

(a) Use the Service in violation of any applicable law or regulation; (b) Create a Brain that impersonates another person without their explicit consent; (c) Upload content that you do not have the right to use; (d) Attempt to reverse engineer, decompile, or extract the source code of the Service; (e) Use the Service to develop competing products or services; (f) Scrape, crawl, or use automated means to access the Service except through our provided APIs; (g) Use Brain output to train other AI or machine learning models; (h) Interfere with or disrupt the Service or its infrastructure; (i) Circumvent any access controls, rate limits, or security measures; (j) Violate the Acceptable Use Policy.

1.9 Third-Party Services

The Service integrates with third-party services (including Google, Slack, and others) via official APIs with your consent. Your use of these integrations is subject to the third party's own terms of service and privacy policies. BrainTwo is not responsible for the availability, accuracy, or practices of third-party services.

1.10 Termination

1.10.1 By You

You may terminate your account at any time through your account settings or by contacting us at support@braintwo.ai. Upon termination, we will delete your Brain and associated data in accordance with our Privacy Policy.

1.10.2 By Us

We may suspend or terminate your access to the Service if:

(a) You breach these Terms or any incorporated policy; (b) We are required to do so by law; (c) We reasonably believe your use of the Service poses a risk to other users or to BrainTwo; (d) Your account has been inactive for more than 12 months (with prior notice).

1.10.3 Effect of Termination

Upon termination, your licence to use the Service ends immediately. We will delete your data in accordance with our Privacy Policy and applicable data retention obligations. You may request an export of your data before termination.

1.11 Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected. We do not warrant the accuracy or reliability of any Brain output.

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under English law.

1.12 Limitation of Liability

To the maximum extent permitted by applicable law:

(a) BrainTwo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business, or goodwill;

(b) BrainTwo's total aggregate liability arising out of or in connection with these Terms or the Service shall not exceed the greater of: (i) the total fees paid by you to BrainTwo in the 12 months preceding the event giving rise to the claim, or (ii) £100.

1.13 Indemnification

You agree to indemnify, defend, and hold harmless BrainTwo, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service; (b) your breach of these Terms; (c) Your Content; or (d) your violation of any rights of a third party.

1.14 Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer in the EU or UK, nothing in these Terms affects your statutory rights, including your right to bring proceedings in the courts of your country of residence.

1.15 General Provisions

Entire Agreement. These Terms, together with the Privacy Policy, Cookie Policy, Acceptable Use Policy, and Brain Creator Agreement, constitute the entire agreement between you and BrainTwo regarding the Service.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

Contact. For questions about these Terms, contact us at: legal@braintwo.ai or Sugarloaf Consulting Ltd, Building 18 Gateway 1000 Whittle Way, Arlington Business Park, Stevenage, Hertfordshire, England, SG1 2FP.